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General conditions

Below are our Terms and Conditions. These always apply when you use or place an order through our website. Terms and conditions contain important information for you as a buyer. Therefore, please read the Terms and Conditions carefully. We recommend that you save or print these terms and conditions for future reference.

General Terms and Conditions for Consumers

Article 1 – Definitions

In these terms and conditions, the following definitions shall apply:

  1. Entrepreneur: Zoutziederij Zeeuwsche Zoute BV: located at Bruinisse and registered with the Chamber of Commerce under registration number 74067729 trading under the name Zeeuwsche Zoute.
  2. Website means the Zeeuwsche Zoute Website, accessed at www.zeeuwschezoute.nl and any associated subdomains.
  3. Customer: the natural person not acting in the exercise of a profession or business who enters into an Agreement with Zeeuwsche Zoute and/or has registered on the Website.
  4. Distance contract: an agreement under which, in the context of a system organized by the Entrepreneur for the distance sale of products, up to and including the conclusion of the Agreement, exclusive use is made of one or more techniques for distance communication;
  5. Technique for distance communication: means that can be used for concluding an agreement, without the Customer and Entrepreneur being together in the same room at the same time;
  6. Reflection Period: the period within which the Customer can exercise his right of withdrawal;
  7. Right of withdrawal: the possibility for the Customer to waive the Distance Contract within the cooling-off period;
  8. Day: calendar day;
  9. Duration transaction: a distance contract relating to a series of products, the delivery and/or purchase obligation of which is spread over time;
  10. Durable data carrier means any means that enables the Customer or Entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the Entrepreneur

Zeeuwsche Zoute saltworks BV
Industry Road 53
4311 RT Bruinisse

Phone number: +31 (0) 111 – 20 20 37
Email address: info@zeeuwschezoute.nl
Chamber of Commerce number: 74067729
BTW-identificatienummer: NL859762129B01

Article 3 – Applicability.

  1. The general terms and conditions apply to any product of the Entrepreneur to any Distance Contract between the Entrepreneur and Customer.
  2. Before the Remote Agreement is concluded electronically, the general terms and conditions shall be made available to the Customer. If this is not reasonably possible, prior to the conclusion of the Agreement, it will be indicated that the general terms and conditions can be requested from the Entrepreneur, and the Entrepreneur will send the general terms and conditions electronically to the Customer at the Customer’s request as soon as possible and free of charge.
  3. In the event that specific product terms and conditions apply in addition to these general terms and conditions, the second paragraph shall apply mutatis mutandis, and in the event of conflicting general terms and conditions, the Customer may always rely on the applicable provision that is most favorable to him.

Article 4 – The offer

  1. If a product has a limited period of validity or is subject to conditions, this will be expressly stated in the product.
  2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a proper assessment of the product by the Customer. If the Entrepreneur uses images, they are a fair representation of the products offered. Obvious mistakes or errors in the offer do not bind the Entrepreneur.
  3. Each offer contains such information that it is clear to the Customer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
      • the price including taxes;
      • the cost of delivery, if any;
      • The manner in which the Agreement will be established and what actions are necessary to do so;
      • Whether or not the right of withdrawal applies;
      • The method of payment, delivery or performance of the Agreement;
      • the period for acceptance of the product, or the period for consideration of the price;
      • the amount of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the basic rate;
      • If the Agreement is archived after its conclusion, in what manner it can be accessed by the Customer;
      • The manner in which the Customer may become aware of acts not wanted by him/her prior to the conclusion of the Agreement, as well as the manner in which he/she may rectify them before the Agreement is concluded;
      • the languages, if any, in which, in addition to Dutch, the Agreement may be concluded;

Article 5 – The Agreement

  1. The Agreement is established at the time of acceptance of the product by the Customer and the fulfillment of the terms and conditions set forth thereby by the Entrepreneur.
  2. If the Customer has accepted the offer electronically, the Entrepreneur immediately confirms the receipt of the acceptance of the product electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.
  3. If the Agreement is established electronically, the Entrepreneur shall take appropriate measures to secure the electronic transmission of data and the Entrepreneur shall ensure a secure web environment. If the Customer can pay electronically, the Entrepreneur will observe appropriate security measures for this purpose.
  4. The Entrepreneur shall include with the product to the Customer the following information, in writing or in such a way that it can be stored by the Customer in an accessible manner on a durable data carrier:
    1. the visiting address of the branch of the Entrepreneur to which the Customer can address complaints;
    2. the conditions under which and the manner in which the Customer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;

Article 6 – Right of withdrawal on delivery of products

  1. When purchasing products, the Customer has the option of dissolving the Agreement without giving reasons, free of charge for fourteen working days. This period begins on the day of receipt of the product by the Customer.
  2. During this period, the Customer will handle the product and packaging with care. The Customer shall only unpack the product to the extent necessary to evaluate the product or if the Customer wishes to keep the product. If the Customer exercises his/her right of withdrawal, he/she shall return the product to the Company with all delivered accessories and in the original condition and packaging, to the extent possible, in accordance with the reasonable and clear instructions provided by the Company.

Article 7 – Costs in case of withdrawal

  1. If the Customer exercises the right of withdrawal, no more than the costs of return shipment shall be borne by the Customer.
  2. If the Customer has paid an amount, the Entrepreneur will refund this amount to the Customer as soon as possible, but no later than 30 days after receiving the return or withdrawal.

Article 8 – Exclusion of the right of withdrawal.

  1. If the Customer does not have a right of withdrawal, this can only be excluded by the Entrepreneur if the Entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the Agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
    1. established by the Entrepreneur in accordance with the Customer’s specifications;
    2. that are clearly personal in nature;
    3. which by their nature cannot be returned;
    4. that can spoil or age quickly;
    5. the price of which is subject to fluctuations in the financial market over which the Entrepreneur has no control;

Article 9 – The price

  1. All prices stated on the website and in other products originating from the Entrepreneur include VAT and other government levies.
  2. The contents of the website have been compiled with the utmost care. However, the Entrepreneur cannot guarantee that all information on the website is accurate and complete at all times. All prices and other information on the website and in other products originating from the Entrepreneur are therefore subject to obvious programming and typographical errors.

Article 10 – Conformity and Warranty

  1. The Entrepreneur guarantees that the products comply with the Agreement, the specifications stated in the product, the passable requirements of quality and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement.
  2. An arrangement offered as a warranty by the Entrepreneur, manufacturer or importer does not affect the rights and claims that the Customer may assert against the Entrepreneur under the law and/or the Remote Agreement with respect to a failure to perform the Entrepreneur’s obligations.

Article 11 – Delivery and execution

  1. The Entrepreneur will take the greatest possible care in the execution of orders for products and in the assessment of applications for the granting of these products.
  2. The place of delivery is the address that the Customer has made known to the company.
  3. Subject to what is stated in this regard in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the Customer will be notified no later than one month after the Customer has placed the order. In this case, the Customer has the right to rescind the contract without charge.
  4. In case of dissolution in accordance with the previous paragraph, the Entrepreneur will refund the amount paid by the Customer to the Customer as soon as possible, but at the latest within 30 days after dissolution.
  5. If delivery of an ordered product proves impossible, the Entrepreneur will make every effort to provide a replacement item. At the latest upon delivery, clear and understandable notice will be given that a replacement item is being delivered. Replacement items cannot exclude the right of withdrawal. The cost of return shipment shall be borne by the Entrepreneur.
  6. The risk of damage and/or loss of products rests with the Entrepreneur until the time of delivery to the Customer, unless expressly agreed otherwise.

Article 12 – Payment

  1. Customer must make payments to Entrepreneur according to the payment methods indicated in the ordering procedure and, if applicable, on the website. Operator is free in its choice of offering payment methods and these may also change from time to time.

Article 13 – Complaints procedure

  1. If the Customer has a complaint about the performance of the Agreement, it must be submitted in full and clearly described in writing to the Entrepreneur after the Customer has found the defects.
  2. Complaints submitted to the Entrepreneur will be answered within a period of fourteen days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the Customer can expect a more substantive or definitive response to the complaint.

Article 14 – Additional or different provisions

Additional or different provisions from these general terms and conditions may not be to the detriment of the Customer and must be recorded in writing or in such a way that they can be stored by the Customer in an accessible manner on a durable data carrier.

Article 15 – Intellectual property

All intellectual property rights relating to this website, including in any case but not limited to logos, the software, texts and images are vested in Zeeuwsche Zoute BV, or its affiliated companies and/or those from whom it has obtained a license. This means, among other things, that it is not permitted to publish, reproduce and/or edit the information contained on the websites without prior express permission.